Ponti's Store | Terms & Conditions

Ponti's Full Terms & Conditions

Responsibility will be transferred to the customer upon receipt of the gift card and no refunds will be made for any lost, stolen or damaged gift cards.

The gift card will expire on the date printed on the reverse of the card and any remaining balance will be void as of the printed expiry date.

The gift card should be treated as cash.

Any outstanding gift card balance cannot be exchanged for cash or refunded to a credit card and can only be used for in store purchases at any Ponti’s Italian Kitchen restaurant.

If a purchase exceeds the remaining balance on a gift card, then any outstanding amount can be paid with cash or credit card.

Ponti’s may cancel or withdraw any remaining balance on a gift card if it suspects fraudulent activity or misuse.

No change can be given on Gift Cards.

Gift Cards can only be used to purchase alcohol if over 18.

Ponti’s reserves the right to amend the above Terms and Conditions at any time with reasonable notice.

If you receive a damaged gift card in the post, or if your gift card does not arrive within a reasonable period of time, please contact us on giftcard@pontis.co.uk and we will either reissue you with a new gift card of the same value or if preferred issue you with an immediate refund.

The buyer has the right to cancel any order and request a refund within 7 days of receipt of the gift card. To request a cancellation, please contact us by email on giftcard@pontis.co.uk and we will refund the purchase to your credit card as soon as possible.

If you have any questions about your gift card please email us on giftcard@pontis.co.uk.

The Ponti’s Gift Card is issued by Ponti’s Retail Ltd, located at 59 Rochester Road, London NW1 9JG.

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Accepted Cards
Accepted Cards

Ponti’s Retail Ltd. is a limited company registered in England and Wales, with registered number 1683075 and VAT number 480 9400 45.

Registered office: 26 Red Lion Square, London WC1R 4AG, United Kingdom.

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